February 22, 2010

Workplace Coaching

We all need to be coaches in the workplace for the organization to succeed. Here are three suggestions for communicating feedback to increase performance:

1) Feedback Loop

Have a conversation - Ask: "What is one thing you did well? What is one thing you can improve to enhance your performance?"

2) Performance Feedback

After the employee's shift is over, communicate one thing they did well and one area to improve upon that you observed.

3) Direct Feedback
In the moment, pull the person aside and give gentle reminders. Speak from, "Would I hire that behavior?" Treat situations like this as if it were an interview.

Providing feedback is coaching proactively. Feedback is communication with a purpose. Everyone benefits from guidance when improvement and growth is the intention.

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